Baby Feeding

Edgepark vs Aeroflow: Which Supplier is Right for You?

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When you’ve chosen to breastfeed your child and find yourself in need of a pump there are many sources to turn to in for advice on how to obtain your breast pump. Choosing the supplier that is right for you is a big step that can affect your family financially. Many suppliers that offer pumps work with insurance to help you reduce costs. Two such suppliers are Edgepark and Aeroflow.

To help you make this decision for your family today we’ll be comparing these two companies to ensure that you can be informed when you decide. Both companies offer quality products ranging from four to five stars. Both companies have an A+ rating with the Better Business Bureau as well.

The first step is to examine the types of breast pumps that are available. If you don’t know the options, then you will be hard pressed to decide. If you’ve done some research prior to today, you will know there are many options and styles to choose from. These options can also vary from supplier to supplier, so you’ll have to ensure that the pump you choose fits your needs.

What types of breast pumps are there?

6 Best Travel Breast Pumps

Breast pumps come in a plethora of designs, from single breast and double breast to different designs for the cups to ensure maximum effect. What truly separates the different pumps is how they function. They fall into the following four categories.

  • Manual Pumps: These are pumps that are operated by hand. They typically have a handle or lever which needs to be operated to create the suction that operates the pump. They tend to be better for short term or infrequent use. They tend to be smaller and more portable than many other kinds of pumps. They are often cheaper than the other types as well.
  • Battery-Operated Pumps: These pumps have a small electric engine that when turned on does the pumping for you. These pumps are not typically strong enough to establish, maintain or increase production and the batteries can become a costly investment over time. They are typically small and travel well. My only admonition is to ensure you keep an extra set of batteries on hand in case you need to change them while you are out and about.
  • Electric Pumps: These are similar in operation to the battery-operated pumps with the exception that they are plugged into an electrical outlet to gain power. They are ideal if you need to pump often and have a stronger motor that can be used to establish, maintain and stimulate production. These pumps are very efficient and can save you a lot of time. They also tend to be larger and more expensive than other models.
  • Bulb-Style Pumps: You may also hear these pumps referred to as bicycle pumps due to their shape. They are not recommended as they are unsanitary and can cause harm to your breasts.

The main differences between Edgepark and Aeroflow

Edgepark offers more than just breast pumps they are a full Durable Medical Equipment provider whereas Aeroflow specializes in breast pumps.  The true differences, in this case, are the brands of pumps they offer and which insurance companies they work with. There are a few brands such as Medela and Lansinoh that they have in common while others such as Motif are only available from Aeroflow.

Edgepark or Aeroflow?

You’ll find that the supplier that you choose will largely depend on your needs and your insurance. Both offer quality products in a variety of models to fit your needs as well as accessories that can make your life a little easier when it comes to pumping. The key differences are going to be the brands, style of pumps, and process. We’ll be looking at these in detail with an eye to variety, quality, and ease of process or use. We’ll also look at top products from each and what other parents who have used the suppliers have had to say about their experience.

Edgepark

edgepark

 

Edgepark is a well-known durable medical equipment supplier that works with Medicare and 1,200 insurance carriers nationwide. Ordering can be done online 24/7 or you can call into their sales center. You have the option to ship directly to your door at no additional charge on the average order. Customer service standing by every day but Sunday to answer your questions or help with concerns.

Edgepark has been around since 1928 and are experts in the field of offering durable medical equipment to those who need it. The extensive network of insurance carriers that they have contracted with makes them an obvious choice for most consumers.

Brands available for Edgepark

Styles of Pumps available:

All of the pumps you find on Edgepark are electric. A few have the option to use batteries when away from home and one model (the Tomy Quiet Expressions Plus Double Breast Pump) has an internal rechargeable battery.

Top selling pumps

The top selling pump from Edgepark is the Spectra S2 Plus. The company describes the pump as a “Durable and stylish double electric breast pump with innovative features to fully support breastfeeding. The Spectra S2 Plus is ultra-quiet and comfortable, and is designed to initiate, increase, and sustain a milk supply over a long period of time.”

Included when you order the pump are:

  • Two sets of tubing for attaching your cones
  • Two each of 24mm and 28mm flanges
  • Two backflow protectors
  • Two duckbill valves
  • Two wide neck bottles and caps
  • Locking rings and discs
  • The power adapter
  • The user’s manual

This model does not have the option to be battery powered and weighs roughly two and a half pounds. It includes a 90-day warranty on parts and a 2-year warranty on the motor.

Features include:

  • Massage mode simulates the natural suckling of a baby
  • Two-phase cycling provides adjustable suction in both let-down and expression mode, with easy to use buttons
  • Backflow protectors protect breast milk from bacteria
  • Ultra-quiet motor
  • Auto-timer with LCD display
  • Built-in night light
  • Ability to use as a single or double breast pump
  • Polypropylene (PP) / BPA / DEHP free

Ordering Process:

When you contact Edgepark to place an order for your pump they’ll as for some information so they can begin the process of filling your order. This information includes your name, address, date of birth, a valid e-mail address and insurance carrier. Then they will contact your doctor to obtain paperwork to submit to your insurance.

Once they have all of this information together, they submit to your insurance as a claim for Durable Medical Equipment. It then follows the standard claim procedure for your insurance. Typically, they say that this process takes up to four business days unless there is a delayed response from your doctor.

Pros:

  • Is an established and well-known company
  • Typically, does not charge shipping
  • Can order online 24/7
  • Customer Service standing by to assist or answer questions

Cons:

  • Limited range of products due to a lack of specialization
  • May not be contracted with your insurance carrier
  • No prices listed on their website

What do parents say?

Reviews consistently average of 1.5 stars. Many parents state difficulties with payments, the wrong paperwork being sent to insurance carriers. The most common thread though is the poor customer service coupled with long wait times before being attended to. Many parents also cited that the telephone number is the only form of customer service. Indicating that the website lacks both a customer service e-mail and a chat function.

Aeroflow

aeroflow breastpumps

 Aeroflow Breast Pumps is a child company of Aeroflow Healthcare and has been in business since 2012. They specialize in breast pump and pumping supplies. They have a proven track record of ease of use and customer service. Considering how new the company as well as how young the parent company is (twelve years), they have made a good accounting of themselves with their modern approach to handling the purchase and shipping of medical equipment.

With their modern approach and an eye towards the future, Aeroflow is definitely a rising star in the arena of durable medical equipment. Aeroflow won’t likely be leaving the scene anytime soon. The quality of their star power has driven them to be a direct competitor with the giants of the industry like Edgepark.

Brands available for Aeroflow

Styles of Pumps available:

On the Aeroflow website, you can find the full spectrum of breast pumps. They offer manual, battery-operated, and electric pumps. Some of the electric pumps also have the option of a capacity for batteries to be used. With the full spectrum available you should have no trouble finding the right pump for you.

Top Sellers:

The top selling pump from Aeroflow is the Motif Luna Double Electric Breast Pump. The company describes the pump as a “Sophisticated. Strong. Soothing. Meet Luna. The powerful new breast pump from Motif Medical. Sleek on the outside and high-powered on the inside, moms say the Luna pumps “more milk in less time” and is easy to use, with a quiet motor that won’t wake the baby. Massage and Expression Modes provide full control and maximum comfort. These modes simulate let-down by mimicking your baby’s natural nursing pattern and expressing milk from the breast with high efficiency.”

Included when you order the pump are:

  • Two 24mm Breast Shields
  • Two Silicone Valves
  • Two Backflow Protectors
  • Two sets of Tubing to connect your cones
  • Two Milk Collection Containers
  • Two Milk Collection Container Caps
  • Two Milk Collection Container Covers
  • Two Milk Collection Container Disks
  • Two Bottle Nipples
  • The Power Adapter

The pump does not have the option to be battery powered and does not have a listed weight. It includes a 90-day warranty on the parts and a 1-year warranty on the motor.

Features include:

  • “More Milk in Less Time” – Moms who tried the Luna say it works well under pressure in a short amount of time. Comfortable at the highest setting for a faster let-down.
  • Pump How You Want – Single or double pumping option.
  • Ease of Use – Simple setup and easy customization options so you can quickly find what works best for you and your baby.
  • You’re in Control – Easily adjust vacuum level and cycles to fit your comfort level.
  • Backlit LCD Screen – Easy-to-read screen that won’t strain eyes.
  • Night Light – Built-in LED light with three different settings. Perfect for pumping while your baby is sleeping.
  • Closed System – Backflow prevention keeps the motor and tubing clean, preventing contamination.
  • Quiet Motor – Pump discreetly with a 45-decibel hum. So quiet it won’t wake the baby.
  • Auto Shut-Off – Turns off automatically after 30 minutes of use.
  • Lightweight – Just 2 pounds. Built compact for easy mobility.
  • Easy-to-Read Milk Collection Containers – Sturdily built and stark printed scale makes measuring simple.

Ordering Process:

The ordering process for Aeroflow works like the online shopping you are used to. You add the items to your cart at which time they inform you of the price and offer you the chance to file a claim for the pump with your insurance. Should you decline to send the information to your insurance it will add the item to your cart and you can proceed to checkout.

Pros:

  • Is an established and well-known company
  • Order 24/7 online
  • Customer Service available to address concerns
  • Specializes in breast pumps so you know they are experts

Cons:

  • No prices listed on the website until the item is added to the cart
  • Requires the creation of a free account before ordering (extra steps)
  • Have to set filters to ensure you are viewing pumps and not accessories

What do parents say?

Aeroflow consistently has reviews ranked at 4.0 stars. Many of the parents commented on how smoothly the process to order the breast pump was. That they had received a friendly phone call the day after the order to inform them of any potential delays or issues. The key focus, however, was on how quickly an order arrived once placed. Many cited that the pump would arrive within ten days.

Decisions

At the end of the day, your decision will come down to a few key factors. The important one is the brand and style of pump you have chosen. Once you have made this decision you can see which supplier offers the product. After that, you can compare pricing, shipping, insurance compatibility, and customer service to determine the correct supplier for you.

Other than the brands they offer and the process by which you order the suppliers are nearly identical. They both offer online ordering as well as a customer service number. Both have developed a way to streamline the ordering process in an attempt to help with the complications that come with medical equipment and insurance.

For a process that is less involved for the consumer, you would order from Edgepark. For a process that is more like traditional online shopping, you would order from Aeroflow. The caveat that is offered here is that your insurance provider may work with one and not the other. I recommend calling your insurance carrier and asking which suppliers are covered to be certain.

FAQ’s About Edgepark and Aeroflow pumps

breast pump

Will my health insurance cover a breast pump from Edgepark?

I recommend calling your insurance carrier to be sure that the pump you have selected is covered if you receive it from the supplier

What are the advantages of ordering my breast pump through Edgepark vs. a retail store?

You can order from Edgepark online at anytime as well as not having to hope that the store has your model on hand.

What is Edgepark’s Return Policy?

Edgepark allows for return of breast pumps within 30 days of purchase if you received the wrong product, did not receive your product, or if the pump was damaged upon arrival. 

What is the benefit of getting my breast pump through Aeroflow vs. a retailer?

Aeroflow will verify your insurance benefit, contact your doctor, and file the claim with your insurance plan.

What about a prescription? Can Aeroflow help?

If your insurance requires a prescription, then Aeroflow will contact your doctor’s office to have the paperwork completed.

Final Thoughts

Like I said before, the major factors in your decision will be your budget and your insurance. Once you know which pump you would like to purchase you can move forward with your decision on a supplier. Both companies have years of experience supplying equipment to the public, and quality products in stock.

The choice is up to you, however, the reviews seem to lean heavily in the favor of Aeroflow. With four out of five stars as compared to one and a half, the winner is clear. The specialization and modernization of the process to order, as well as the better-perceived customer service staff,  place Aeroflow ahead of the competition.

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